This revised and updated edition of this widely read training manual essentially aims at empowering food service professionals in the hospitality industry with the knowledge and skills to meet the changing needs and challenges of this fast growing segment.

Salient Features
* Handy book for self-learning and training
* Learning Objectives, key terms and review quizzes
* Focus on emerging technologies
* Written with a global perspective

Table of Contents
* Part 1: Overview
* Part 2: Organisation of Housekeeping Department
* Part 3: Housekeeping Administrative Duties
* Part 4: Housekeeping Floor Procedures
* Part 5: Guest Room Cleaning Procedures
* Part 6: Housekeeping Control Desk
* Part 7: The Linen and The Uniform Rooms
* Part 8: Public Area Cleaning
* Part 9: Cleaning: Knowledge and Practice
* Part 10: Laundry Services
* Part 11: Other Housekeeping Knowledge