Table of Contents
* Quality
* How to Improve the Quality of Services in Hospitals
* ISO Certification
* NABH Accreditation
* Joint Commission on Accreditation of Health Care Organizations (JCAHO)
* Ideal Approach to Quality
* Patient Friendly Hospital
* Front Office
* Out-patient Department
* Emergency Service
* Department of Dental Surgery
* Pathology Department
* Radiology Department
* Operation Theatre (OT) Department
* Blood Bank
* Physiotherapy and Rehabilitation Department
* Maternity Services
* In-patient Areas (Ward Units)
* Intensive Care Unit (ICU)
* Neonatal Intensive Care Unit
* Dialysis Service
* Pharmacy Service
* Medical Records Department
* Central Sterile Supply Department (CSSD)
* Dietary Service
* Laundry Service
* House Keeping Service
* Hospital Engineering Service
* Centralized Gas and Vacuum Supply Service
* Hospital Information System (HIS)
* Security Service
* Fire Safety Service
* Accounts Department
* Marketing and Public Relations
* Nursing Service
* Human Resource Department (HRD)
* Mortuary Service
* Outreach Services
* Statutory Compliance in Hospitals
* Patient Safety Management Program (PSMP)
* Disaster Management Program in a Hospital
* Infection Control Program
* Bio-medical Waste Management Program
* Equipment Management Program
* Training Program in a Hospital
* Patients? Information and Education Program
* Rights and Responsibilities of Patients
* Approaches to Evaluation of the Success of QMS
* Evaluation through Statistical Approach
* Evaluation through Medical Audit
* Evaluation through Nursing Audit
* Evaluation through Equipment Audit
* Evaluation through Patient Satisfaction Survey
* Annexure 1 : Critical Values (Grossly Abnormal Reports)
* Annexure 2 : Sentinel/Adverse/Near Miss Events
* Annexure 3 : Format for Informed Consent
* Annexure 4 : Intensive Care Unit: Admission and Discharge Policy
* Annexure 5 : Statutory Requirements Applicable to the Hospitals
* Annexure 6 : List of Licenses/Certifications Applicable to the Hospitals (Applicable in NCT of Delhi)
* Annexure 7 : Periodic Reports and Returns (To be submitted by Hospitals in NCT of Delhi)
* Annexure 8 : Hospital Antibiotic Policy
* Annexure 9 : Charter of Patients? Rights and Responsibilities
* Annexure 10 : Universal Work Precautions
* Annexure 11 : Proforma for Patient Satisfaction Survey (IPD)
* Annexure 12 : Proforma for Patient Satisfaction Survey (OPD)
* References
* Index