Speed has gotten a bad name in business, much of it deserved. When Facebook made "Move fast and break things" an informal company motto, it fueled a widely held belief that we can either make progress or take care of people, one or the other. A certain amount of wreckage is the price we have to pay for inventing the future.
Leadership experts Frances Frei and Anne Morriss argue that this belief is deeply flawed—and that it keeps you from building a great company. Helping executives and entrepreneurs solve their toughest problems over the past decade, Frei and Morriss learned that the trade-off between speed and excellence is false. The best change leaders solve hard problems with fierce urgency while making their organizations—employees, customers, and shareholders—even stronger. They move fast and fix things.
Based on their work with fast-moving companies such as Uber, Riot Games, and ServiceNow, Frei and Morriss reveal the five essential steps to moving fast and fixing things. You'll learn to:
Identify the real problem holding you back
Build and rebuild trust in your company
Create a culture where everyone can thrive
Communicate powerfully as a leader
Go fast by empowering your team
With a one-week plan to fix your problems on a fast cycle time of one step per "day," this book is your guide to maximizing impact and reinventing your approach to change. By the end of the week, you won't just have a road map for solving your company's toughest problems—you'll already be well on your way, improving your company at exhilarating speed.
Frances Frei is UPS Foundation Professor of Service Management at Harvard Business School. She recently served as Uber’s first Senior Vice President of Leadership and Strategy to help the company navigate its very public crisis in leadership and culture. Frances regularly works with companies embarking on large-scale change and organizational transformation, including embracing diversity and inclusion as a lever for improved performance.
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