Josiane Feigon, author and pioneer of the inside sales community, recognizes that the pressure to produce can be crushing, but the guidance provided thus far has been minimal.
With the explosion of social media, as well as the increasing dependence on digital communications, the need for businesses to shift their focus from field sales to inside sales is growing exponentially today. Businesses now rely on inside sales to generate up to 50 percent of their revenue! The burgeoning demand for inside sales leaders means that the industry’s top reps are being promoted and transitioned even if they are unprepared for management in the Sales 2.0 that is taking over the field.
In Smart Sales Manager, she shows you how they can lead their inside sales squads to success--from hiring and motivating to training, coaching, and more, including:
Customer 2.0: Selling to the new elusive buyer
Tools 2.0: Choosing the best sales productivity and intelligence tools for their team
Talent 2.0: Hiring, training, and retaining inside sales superheroes
Manager’s cheat sheets: Motivational strategies to salvage deals, engage employees, and boost managerial clout
The ability to successfully train your sales teams in social selling, digital communications, and disruptive content creation is vital in today’s sales environment. Complete with real-life examples and smart sales strategies, Smart Sales Manager will bring managers up to speed fast.
Josiane Feigon, author of Smart Selling on the Phone and Online and Smart Sales Manager, is a pioneer, maverick, and visionary in the inside sales community. A twenty-year veteran of the industry, Josiane is the founder of TeleSmart Communications. Since 1994, this San Francisco-based solutions provider has been a leader in developing global Inside Sales teams and managers. Josiane is a global thought leader who understands inside sales from the inside out. For the past two decades, she has combined her sales and marketing talents in building a brand. She has trained thousands of salespeople and certified hundreds of managers on her TeleSmart 10 system, carving a niche with some of the most talented and progressive Fortune 1000 high-tech companies in the world. Her company, based in the heart of Silicon Valley, has its finger on the pulse of the action. Josiane is recognized among The Top 25 Most Influential Inside Sales Professionals and as one of the world’s leading experts on inside sales team and management talent. She has provided consulting, coaching, and training solutions for hundreds of Fortune 1000 companies, including Cisco, Autodesk, Citrix Systems, Informatica, Adobe, and Carahsoft — that consider her an invaluable part of their sales strategies. Josiane is one of the pioneers of the Sales 2.0 movement. Her Inside Sales Thought Leadership blog is ranked among the Top 50 Sales Blogs by SalesCrunch. She is considered one of the top industry social media users and is has strong thought leadership when it comes to Prospecting 3.0. Josiane has written hundreds of articles, ebooks, trend reports, and white papers on sales trends and inside sales talent and is frequently quoted in top business media.